Tree Time Wall Clock

Return & Refund Policy

Thank you for shopping with us! We take pride in offering beautifully crafted acrylic home décor items and hope you love your purchase. However, if you are not completely satisfied, we’re here to help.

Returns

• We accept returns within 7 days of delivery.

• To be eligible for a return, the item must be:

  • Unused

  • In the same condition you received it

  • In its original packaging

Note: Custom-made or personalized items are non-returnable unless they arrive damaged or defective.

Return Process

• Email us at [sales@engrossindia.com] within 7 days of receiving your order, with:

  • Your order number

  • Reason for return

  • Photos of the item (in case of damage)

• Once your return is approved, we’ll provide the return address.

• You are responsible for the return shipping costs unless the item is damaged or incorrect.

Refunds

• Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items

If your item arrives damaged or defective:

• Please contact us within 48 hours of delivery with photos of the item and packaging.

• We will offer a replacement, or store credit—whichever you prefer.

Shipping Policy

Thank you for choosing us for your home décor needs! We aim to deliver your acrylic products quickly, safely, and affordably. Please review our shipping policy below:

Shipping Locations

We currently ship to:

• All over India (Deliverable addresses only)

If your location is not listed, please contact us before placing an order.

Processing Time

• All orders are processed within 2–4 business days.

• Custom or personalized orders may take 5–7 business days to prepare.

• Orders are not shipped or delivered on weekends or holidays.

Shipping Time

• Domestic Shipping: 3–7 business days

Shipping Rates

• Standard Shipping: ₹80/- per kg 

• Shipping costs are calculated at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package directly using the provided link.

Shipping Partners

We work with trusted courier services like:

• Anjani, Madhur, Track On, Delhivery (In India)

Delays & Issues

We are not responsible for shipping delays caused by:

• Natural disasters, strikes, or courier service disruptions

• Incorrect or incomplete shipping addresses provided by the customer

Please ensure your shipping details are accurate before placing your order.

Lost or Damaged Packages

• If your package is lost or arrives damaged, contact us within 48 hours of delivery.

• Send us a photo and your order number at [sales@engrossindia.in] and we’ll assist you with a replacement as per our policy.

Contact Us

For any shipping-related questions, feel free to reach out:

📧 sales@engrossindia.in
📦 Instagram DM - @engrossindia